Live locally? You can now order online and pickup at our location, Monday – Friday 8am – 5pm. We'll send you a note when your order is ready for pickup. *Please note, orders placed after 1pm will be ready the next business day. Orders placed after 5pm will be available the next business day after 12:30 pm.

FAQs


 

Do you do private labeling?

For all private labeling questions, please email bo.hamilton@ionogentech.com.

Do you offer commercial pricing?

Yes, we offer commercial pricing on all our products. For more information, please email bo.hamilton@ionogentch.com.

What product do I put in the Purity Air System?

Only use ionopure Air in your Purity unit. Do not add water or any other product or fragrance.

Do I add water to the Purity air unit?

Only use ionopure Air in your Purity unit. Do not add water or any other product or fragrance.

Can I add essential oils to the Purity air unit?

Only use ionopure Air in your Purity unit. Do not add essential oils or any other product or fragrance.

Can I use any kind of humidifier with ionopure Air?

No. The Purity Air System is specifically designed for - and was tested with - ionopure Air. 

Do you sell power misters or foggers?

Yes, the Ionopure Purity Air System is perfect for treating large facilities like clinics, schools, gymnasiums, locker rooms, churches, offices, and more.

Are your products safe to use on fabrics?

We recommend testing an inconspicuous area of the fabric before spraying. When distributed in a fine mist (e.g., ionoMAX Mister, ionopure Purity System, etc.), it is rare for fabric discoloration to occur. Hypochlorous is an oxidant, made with salt and water, and therefore we suggest being careful to place the Purity Unit away from sensitive electronics, bare metal, and fabrics (e.g., drapes, couches, carpet or clothes). When over-sprayed or accidentally spilled, ionopure products may cause discoloration on some fabrics.

Are your products safe to use around electronics?

Water and electronics don’t play well together and ionopure products are mostly water, so we do not advise spraying around electronics.
Can I purchase products at your office?
You can purchase any ionopure product at 6321 Baum Dr., Knoxville, TN, 37919. We are open Monday – Friday, 8 am – 5 pm. We accept credit cards, cash, or checks.

Are your products sold in stores?

ionopure products are only available at www.ionopure.com or at 6321 Baum Dr., Knoxville, TN, 37919 (M-F, 8-5).

Are your products made in the USA?

All ionopure liquids are "brewed" in Knoxville, TN, USA, and our bottles and pouches are made in the USA. ionoMAX Power Misters and ionopure Purity Air Systems are currently imported, but we are moving production of these to the USA as quickly as possible.

Is your packaging sustainable for the environment?

We provide refill pouches for all ionopure products to refill our spray bottles. So no spray bottle should ever have to be thrown away.

We also offer refillable jugs at our in-store location, with a deposit credit for rinsed, returned empties.

What are the active ingredients in ionopure products?

Note that each product is produced at a different ppm (parts per million) and pH of free available chlorine.

  • ionopure Air | >99% water, <1% HOCl/free available chlorine
  • CPAP Cleaner | >99% water, <1% HOCl/free available chlorine
  • Degreaser | 97% water, 2% potassium hydroxide, 1% other
  • Glass Cleaner | 98% water, 2% potassium hydroxide
  • Pet Health | >99% water, <1% HOCl/free available chlorine
  • Produce Wash | >99% water, <1% HOCl/free available chlorine

What is hypochlorous acid (HOCl)?

ionopure products are produced with technology that uses a gentle electrical current to change the molecular structure of a simple saltwater solution. The result? The most powerful cleaners on the planet – Hypochlorous acid and Potassium Hydroxide. Hypochlorous acid is the same substance the human body produces to fight germs and has all of the horsepower of bleach with none of the hazards. Potassium hydroxide is a powerful de-greaser that breaks down even the toughest grease. Our solutions are perfectly balanced to utilize the full force of these elements while keeping you safe and providing pure clean.

What is the shelf life of your products?

ionopure Glass Cleaner and ionopure Degreaser do not have a shelf life. For all other products, we recommend they be used within 3 months of purchase date, be kept out of direct sunlight, and stored at temperatures as low as possible. 

Do you ship outside of the U.S.?

We currently don’t ship to retail customers living outside of the U.S. For commercial customers not based in the U.S., please contact jared.hill@ionogentech.com.

Is the Purity Aerosolizing Unit safe to use around electronics?

We recommend placing the Purity Aerosolizing unit as far away from the fans in electronic devices as possible. We continuously use the Purity in our offices which house some very sophisticated computers and, following our own advice, we have had no problems.

A NOTE OF CAUTION: Often, highly sensitive electronic equipment (e.g., medical scanners, copy machines, server racks….) are housed in their own area. DO NOT PUT A PURITY DEVICE IN THOSE ROOMS. Purity Air is composed of water and a salt-based oxidizing solution and concentrated, direct exposure to such devices is not recommended.